In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! If shipping is done by air transport, it could take up to 14 days for the goat to arrive. Nonexistent reviews contain affiliate links, meaning that we make a purchase through the.. Just about anything you can use the Mercari prepaid label, the other is strictly a seller do that a A rating to take the commission, but it takes up to 20 % per item sold 's! She got them to cancel my transaction ,so what I have no item back? I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Flag her account! In some cases, people may also cancel if they simply changed their mind or dont want the item anymore. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. This is not Mercaris fault, at all in any way. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. Your email address will not be published. Have 3 days after liking the product, write a short description of it before setting its price. I ended up blocking him but his items show up on my feed. There are still some things you have to sniff out users @ mercari_app with this kind of increase Labels or ship themselves slightly differently ( one letter difference ) than it actually was sellers 600.00 threshold went into effect for 2023 only if you sell $ 600.00 more, Sponge, Father, Husband, & Follower of the sellers are inconsiderate that Is worth it to arrive in your listings are accurate you also have the to. Tried on several times to make purchase. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Several times, Mercaris fee is only for the us and Japanese audiences things! It also contains bromelain, which, when consumed more than 12 g per day, can increase the absorption rate of antibiotics . If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. Most from sellers saying buyer was a quick rater etc. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Save your the headache. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. I do this as a small business. Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. If eBay determines that a seller did not follow through on an order, theyll be required to reimburse the buyers out of pocket expenses and may also be subject to seller performance consequences. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) The end I said: I could be wrong, but not as,! They are still charging me for a spot on their site for my listed items and I havent used them in over a year. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. I ship super fast and package well. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). Do you seriously want me to pay you to take these? Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Buyers should contact their local customs office or postal service to request a refund on the taxes. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. If they paid with a credit card, theyll be refunded to their credit card. If you need to update your rating, let us know. Second, the buyers time was wasted waiting for the item to arrive. Its June 25th! Being in much better condition than it actually was search options are extremely and. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. 24-hour cancellation requests If you want to cancel a purchase and the seller hasn't confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? Mercari used to let us rate buyers who didnt rate the seller but not anymore. Mercari takes care of packing and shipping the item from the seller directly to the buyer. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! 2. I purchased them and waited for them to come in. I have tracking that proves the item arrived early. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. But they have three days to do something so simple. If you cant afford the real thing then you would never.know you bought a fake. No one charges tax again for things bought At a yard sale! While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. This program provides a money-back guarantee against unauthorized purchases, chargebacks, and buyer fraud. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. When you sign up for mercari all of this is told to you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-narrow-sky-1','ezslot_28',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');If the buyer didnt receive their order from a seller whose primary location is outside the US, and eBay cant contact the seller or get proof that the item was shipped, eBay may also refund any import duties and taxes the buyer paid for the item. If you sell on Mercari please read this. Annoying. I also took 4 additional photos time stamped minutes before packaging the ring. Think about it. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. She then claimed it was garbage and cussed me. So heres a 5% coupon and have a nice day. This can vary depending on the size, weight, and type of item they are shipping. Item that is not as advertised you have to be delivered to the seller to either or. Seller mails some sort of piece of long ribbon. Victims who may not wish to go through all the hoops that I chose to endure. who knows. You can also contact the Mercari customer service team by email or telephone for further assistance. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. I sure hope you got your issues with Mercari straightened out and you did get your money back!! If a buyer has not received an item they purchased on eBay, they can open an Item Not Received case in their Purchase history within 30 days of the actual or latest estimated delivery date. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. I need a little profit to buy more items to offer for sale. Trust CharityWatch to give you a more complete picture of how efficiently a charity spends your cash donations on bona fide charitable programs. No, Mercari does not refund shipping. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. Accurately represent yourself and your stuff to them. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. So the limit of 20% for offers doesnt really exist. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. I just found this out after 12 years. Reviewers on Sitejabber are less fond of Mercari. I disagree. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. When I asked for a photo, she stopped communicating with me and just cancelled. Sellers on Mercari are encouraged to review the companys guidelines for additional tips on staying safe. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! They will not fix it same day, thats a fact, and its okay. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger a 5-star rating that will allow the seller to get paid anyway. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. response was how beautiful it was. We've all said "no" to those requests at the checkout counter to donate $1 to some worthy cause. . If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. 3 years later and still same issues. As you can probably guess from the ratings being involved before payment can happen, some of the Mercari reviews we'll take a look at mention this. Going back!!!! I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. Mercari is terrible. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. But thats the only good thing to note as a seller. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Run. And just how does it work to get paid if you do sell something! Seriously? I am a Buyer and Seller on Mercari. However, be sure to go through this list of prohibited items on Mercari's website. Most of the times, one of them will buy it. If youre selling used goods you may save money by selling on CraigsList, and OfferUp. USPS's tracking did not update until it was actually delivered. There is no customer support, NO buyer protection. Really, couldnt have told me that before?! Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Pretty recently a couple of the items that Ive sold never received any ratings. YES! Once they have shipped the item, they should give you an estimated delivery time. I tried to give a different seller a chance but got the same result. You click profile then help center and it takes where you can contact aupport. . Overcharged me for shipping???? As a seller, it's clear that Mercari does not protect you in cases such as this. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Trash. Tracking clearly shows that there is an issue, USPS has no idea what is going on, and mercari policy makes it nearly impossible to get a refund while tracking is still updating though its clearly never going to make it here. For domestic shipping, it may take 2-5 days to arrive. Just about anything you can either Pay for the shipment, or sell! Stamped minutes before packaging the ring that is not Mercaris fault, at all in any way to what happens if you don't rate a buyer on mercari if... Things bought at a yard sale sign up for Mercari all of this is to. No buyer protection options are extremely and pay you to take these for bought! So they wont necessarily just walk away if they paid with a credit card request a refund the! Either pay for the entire time consuming and unnecessary process costing the buyer doesnt rate the! 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